SDL is hiring an Intern - Project Manager in France

   

Responsibilities:

  • Manages all types of engagements, new accounts and/or new business, including fix price projects, covering financial targets, project methodology, resourcing and staffing, and deliverables.
  • Full end to end accountability for project delivery. This include the financial side of the projects (budgeting per scope, tracking & control during the project execution) and successful delivery (RAG reporting and correction & mitigation ownership as well as customer satisfaction) combined with Change Management
  • Is the main contact for the customer and ensures all aspects of the project are meeting agreed objectives. This also includes Escalation Management up to C-level.
  • Leads project teams responsible for the full range of work streams (e.g., business process, localization services, applications & infrastructure) in executing project deliverables, resolving issues and handling customer relations.
  • Applies project management, consulting, and customer expertise to accounts to ensure clear expectations are set, an effective course of action is in place, and timeline and financial goals are met.
  • Works closely with the project team and customer to proactively monitor and adjust complex aspects of the plan to ensure success.
  • Independently resolves most issues and/or quickly escalates to the appropriate person, following it to resolution.
  • Identifies opportunities for improvement, especially across broad and complex processes, which have a significant impact on customer satisfaction.
  • Develops opportunities to grow services and solutions in existing accounts.
  • Develops positive customer relationships and serves as the main point of contact.
  • Partners with internal organizations to ensure effective communication and coordination of activities.

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