Manages all types of engagements, new accounts and/or new business, including fix price projects, covering financial targets, project methodology, resourcing and staffing, and deliverables.
Full end to end accountability for project delivery. This include the financial side of the projects (budgeting per scope, tracking & control during the project execution) and successful delivery (RAG reporting and correction & mitigation ownership as well as customer satisfaction) combined with Change Management
Is the main contact for the customer and ensures all aspects of the project are meeting agreed objectives. This also includes Escalation Management up to C-level.
Leads project teams responsible for the full range of work streams (e.g., business process, localization services, applications & infrastructure) in executing project deliverables, resolving issues and handling customer relations.
Applies project management, consulting, and customer expertise to accounts to ensure clear expectations are set, an effective course of action is in place, and timeline and financial goals are met.
Works closely with the project team and customer to proactively monitor and adjust complex aspects of the plan to ensure success.
Independently resolves most issues and/or quickly escalates to the appropriate person, following it to resolution.
Identifies opportunities for improvement, especially across broad and complex processes, which have a significant impact on customer satisfaction.
Develops opportunities to grow services and solutions in existing accounts.
Develops positive customer relationships and serves as the main point of contact.
Partners with internal organizations to ensure effective communication and coordination of activities.