Zoom is hiring a Technical Writer
As a member of Software Engineering the Technical Writer will develop and deliver high quality, user friendly product documentation for customers.
Technical Writer will collaborate with Software Engineering, Customer Success, and other internal teams to gather and research relevant information to enable successful documentation.
Track and manage project efforts. Including; reviewing and editing / updating new and existing platform-based documentation to validate for accuracy, clarity, consistency, and overall quality.
Must be able to work with Leadership; taking direction from multiple sources and compiling data that meets all requirements.
Bachelor's degree in related field.
Must live in or near Overland Park, KS. No remote work.
3-5 years' experience as Technical Writer creating user guides, online help systems, reference material, and other forms of user assistance content for technical audiences.
Strong working knowledge of documentation tools.
Ability to resolve a wide range of issues in imaginative as well as practical ways.
Strong familiarity with SaaS.
Knowledge of usability and human factors principles.
Knowledge of Real-time communications.
Must have experience with video or web conferencing solutions.
Must have experience documenting SaaS applications or enterprise-class client / server software.
Must have experience with video and image editing software.
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