Zoom is hiring a Technical Writer

Responsibilities:

    • As a member of Software Engineering the Technical Writer will develop and deliver high quality, user friendly product documentation for customers.
    • Technical Writer will collaborate with Software Engineering, Customer Success, and other internal teams to gather and research relevant information to enable successful documentation.
    • Track and manage project efforts. Including; reviewing and editing / updating new and existing platform-based documentation to validate for accuracy, clarity, consistency, and overall quality.
    • Must be able to work with Leadership; taking direction from multiple sources and compiling data that meets all requirements.


Requirements:

    • Bachelor's degree in related field.
    • Must live in or near Overland Park, KS. No remote work.
    • 3-5 years' experience as Technical Writer creating user guides, online help systems, reference material, and other forms of user assistance content for technical audiences.
    • Strong working knowledge of documentation tools.
    • Ability to resolve a wide range of issues in imaginative as well as practical ways.
    • Strong familiarity with SaaS.
    • Knowledge of usability and human factors principles.
    • Knowledge of Real-time communications.
    • Must have experience with video or web conferencing solutions.
    • Must have experience documenting SaaS applications or enterprise-class client / server software.
    • Must have experience with video and image editing software.

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